Privacy Policy
Effective date: March 1, 2023
DeNesis (“DeNesis”, “we”, “our”, or “us”) greatly recognizes and values the privacy of people (“you” or “user”) who visit our websites, use or access DeNesis Game (“our game” or “the game”), whether on mobile devices, PCs, our websites, or other approved platforms, and/or any of our provided services, including but not limited to customer support, marketing and advertising, and community services (if any) (collectively “our services”, or “DeNesis Services”).
The minimum age to create a DeNesis Account is 13 (“Account”). Insofar as certain countries/regions or platforms apply a higher age of consent for the collection of personal data, DeNesis requires parental or guardian consent before an Account is created and personal data associated with it is collected.
This Privacy Policy applies to any and all of our services and describes why and how we collect, and process your personal data which you provide or we collect in connection with our services, and the rights you have therein. By accessing or using our services, you acknowledge that you have read, understood and accepted all the terms and provisions as stated herein. In case you do not agree to any of the terms, some basic functions in our game may not be able to run normally, which may prevent you from using it.
DeNesis may periodically modify, adjust or revise the terms of this Privacy Policy and will announce to you the updated terms and obtain your consent (and/or the consent of your parent/guardian if applicable) again. You acknowledge and agree to check the updated terms regularly.
1. What Data We Collect and Process
Personal data means any data that may be used to identify an individual, such as email address, contact address, postal code, title, occupation, personal interests, and other data that you choose to submit.
1) Data We Collect and Process (either directly or through a third party)
(i) Account Registration Information: In the event that the login service through DeNesis Account into DeNesis Game is applicable and you are willing to choose DeNesis Account to log into DeNesis Game, we will collect DeNesis Account information, namely, username, email address, password, and verification code. We use the above information to create the game account for your usage of our services as you request, to store your game data and gameplay progress, to analyze and manage our services for system administration, and to provide great services in accordance with Article 2(2) and 2(8) in “Why We Collect and Process Your Personal Data” (“Article 2”) of this Privacy Policy on the legal basis of performing our contract with you to provide our services (“Service Provision”).
(ii)Date of Birth. We only receive this information if you voluntarily provide it on the legal basis that it is collected with your consent ("with consent"), and we use this information to send e-mail to express blessing.
(iii) Telephone Number or Email Address. We only receive such information if you voluntarily provide it to us for linking your account with your telephone number and/or email address, logging in to our services by your email or telephone number, receiving updates of our services, and receiving verification codes by email or SMS for password changing or other purposes in accordance with Article 2(1) and 2(7) on the legal basis that it is collected with your consent (“with consent”).
(iv) User Generated Content: Nickname, signature, and chat data (solely in the form of text and images). We use this information to deliver your messages to other users in the course of in-game social interactions and facilitate your communication with them in accordance with Article 2(6) and 2(8) on the legal basis of Service Provision.
(v) User Service Information: Any information you provide in communication with our support team, when you seek our technical and/or service support, and/or exercise any of your legal rights as the data subject. When receiving your request for support, we use such information to provide relevant support as you request improving our services in accordance with Article 2(2) and 2(8) on the legal basis of Service Provision. When receiving your request as a data subject, we use such information to verify the requestor's identity to ensure that he or she is the person legally entitled to make such request in accordance with Article 2(8) on the legal basis that it is necessary to perform our legitimate obligations as the data controller (“Obligation Performance”).
(vi) Survey Information: Content of survey responses. If you agree to participate in such surveys, we use such information to improve our services in accordance with Article 2(7) with consent.
(vii) Internet Protocol (“IP”) Address. We use this information to allow you to connect to our server in accordance with Article 2(1) on the legal basis of Service Provision.
(viii) Bugs, Errors, and Other Data About Crashes and Diagnosis Thereof (if any occasional system crash occurs in our game): Device information (name, model, memory size, and graphics card model), and in-game information (game version, user's UID, and exception stack). We use such information to perform identity verification for in-game security, identify and address bugs, and estimate and improve the functionality of our services in accordance with Article 2(3) and 2(4) on the legal basis that it is in our legitimate interest to ensure the security of our services, and to improve our services.
(ix) Advertising Information: Device ID, namely, IDFA (identifier for advertising, excluding the circumstance where you do not allow the App to track), and IDFV (identifier for vendor). If you click on a link that advertises our services, we store such information for providing the better services by tracking the success of our advertising and marketing programs in accordance with Article 2(5) and 2(9) on the legal basis that it is in our legitimate interests to monitor the success of our advertising and marketing programs.
In order to better provide you with a complete gaming experience, we may merge and update our collected personal data with data from third-party contractors in order to update your data, perform market analysis, and/or otherwise improve our services.
When you use or interact with third-party services that may be available on our services, such as third-party social media widgets, share buttons, and/or login mechanisms, this Privacy Policy does not and will not extend to such features, which shall be subject to the respective third-party privacy policies.
Unless obtaining your express and additional consent in advance and for specific circumstances, we will not collect personally identifiable information (PII) or sensitive personal information (SPI), such as real name, address, and/or fax number. You acknowledge and agree that if you elect to submit any personal data, such personal data would be subject to this Privacy Policy and you agree with all the terms therein. Please note that any personal data submitted in business transactions will not be subject to this Privacy Policy, including but not limited to: job applications, participation in events, and contract signings.
2) Data We Collect Only for System Functions
(i) Generated Open ID. We generate and use this information to store your game data (including level and progress) with your profile, and allow you to connect to our server in accordance with Article 2(1) on the legal basis of Service Provision.
(ii) IP Address. We use this information to allow you to connect to our server in accordance with Article 2(1) on the legal basis of Service Provision.
(iii) Game Data. We use this information to provide you with feedback and information about your gameplay and progress in accordance with Article 2(4) and 2(8) on the legal basis of Service Provision.
(iii) Game Data. We use this information to provide you with feedback and information about your gameplay and progress in accordance with Article 2(4) and 2(8) on the legal basis of Service Provision.
(iv) Device-Related Information: Device ID, device information (name, device type, MAC address, UUID, IMEI, CPU, graphics card model, OS version and language, screen DPI, device resolution, network type), registration time, and login time. We use such information to improve our services including the functionality thereof in accordance with Article 2(2) and 2(8) on the legal basis that it is in our legitimate interest to ensure service security, manage registrations and improve our services.
(v) Security-Related Information: For the PC version: application information, memory, executable module, system driver module, new thread, new load module, proxy, network, CPU, disk, and graphics card, account information, and device name, specific file types for specific directory, names of process windows, and suspicious process module name signature; for the iOS version: application information (module and signature), device information (model, system kernel version, root status of device); in accordance with Article 2(8) on the legal basis that it is in our legitimate interest to ensure the security of our services.
You know and understand that since there are multiple versions of the game, the above information is collected for the purpose of adapting, developing and updating for devices of different versions.
(vi) Malicious Content Information: Nickname, signature, and chat data (solely in the form of text and images). We collect the above information to avoid some words that may offend or distress others (which breaches the Terms of Service, e.g. pornographic content) via your signature, nickname, or chat data within our services in accordance with Article 2(8) on the legal basis that it is in our legitimate interest to ensure the security and a harmonious online environment within our services.
(vii)Connected Social Media Account Information (Third Party). Your social media account information (if you choose to log in to our services via your social media account(s) with the corresponding network(s)); in the case of Twitter, this refers to the username of your Twitter account; we use such information to create your account for using our services in accordance with your request, and to ensure that you may share in-game photos on the corresponding network(s) on the legal basis of Service Provision.
2. Why We Collect and Process Your Personal Data
You acknowledge and agree that we may collect and process your personal data to:
1) allow you to access or restrict your access to our services;
2) analyze and manage our services for system administration, user service, security, fraud-detection, checking the authenticity of an account owner, archival and/or backup purposes;
3) correct bugs or errors, improve our services and respond to customer desires and preferences, including language and location customization, personalized support and instructions, and other responses;
4) develop new services or products that user(s) request and improve the user experience;
5) deliver advertising that may be relevant to your interests (you can choose to turn this feature on or off in the device settings as stated hereunder);
6) communicate with other users and take action against violations;
7) personalize your experience, keep you up to date with the latest product announcements, provide software verification, upgrades and administration, notify special events, offer to participate in our surveys or activities, and provide other information pertaining to our services;
8) protect the integrity, safety, and security of our services, comply with legal obligations, and enforce compliance with the Terms of Service or other restrictions placed on your use of our services; and/or
9) track your process across our websites and applications to verify that you are not a bot and to optimize our services.
For any of the above purposes, you acknowledge and agree that we may analyze, profile, segment, merge, and/or update the collected data (regardless of an aggregated or individualized manner) for improving our service quality and user experience.
In specific cases, we may collect other personal data apart from the categories stated herein based on your consent. When this occurs, we will, upon requiring your additional consent, provide more information about any change to the way or purpose of our collection or processing which might be different from or not clarified in details in this Privacy Policy. You acknowledge and agree that if you agree to submit any personal data, such personal data would be subject to this Privacy Policy and you agree with all the terms therein. You may withdraw such consent at any time with no impact on the validity and lawfulness of collection or processing based on the consent made before its withdrawal. Please note that any personal data submitted in business transactions will not be subject to this Privacy Policy, including but not limited to job applications, participation in events, and contract signings.
3. Advertisements and Your Choices
For the purpose of providing personalized services, you acknowledge and agree that based on your consent we may collect and process the data to deliver, target, and improve our advertising and other marketing and promotional activities.
We may by ourselves, or have our authorized contractors, deliver advertisements, market research, or surveys by using your data. If you do not wish to receive any marketing or advertising information from us or any of our contractors, please do not provide your personal data.
Pertaining to the marketing or promotional communications, you may opt out of receiving such communications in accordance with the instructions therein without impact on the validity and lawfulness of data usage prior to such withdrawal. For example, you may opt out of the out-game notifications on mobile applications by checking the settings and turning off the "allow notifications" option.
Without your consent, we ensure that we will not use your data for marketing purposes, and after granting permission, you may also withdraw such consent at any time while without impact on the validity and lawfulness of data usage prior to such withdrawal. For the avoidance of doubt, if we know that you are a registered user under the age of 13 (or 14-16 if applicable), we will not target you with advertising.
4. Cookies or Similar Technology
In order to measure the effectiveness of our services, we may use cookies, which are small text files for added functionality or for tracking site usage. We may use cookies and/or authorize a third-party’s tracking-utility, from time to time, (a) to log your IP address in determining the path that users take on our sites and identifying returning users of our sites, (b) to collect the websites or sources that linked or referred you to our services, and/or (c) to collect technical data about the devices and software you use to access our services, the operating system of your devices, and other similar technical data. Notwithstanding the foregoing, we do not link your IP address to your personal data. If you do not wish to accept cookies or want to be notified of when they are placed, you may set your web browser to do so, if your browser permits.
We use the cookies, web beacons and similar technology to personalize your experiences on our services and for various other purposes, including:
1) remembering you: cookies, web beacons and similar technology help us identify you as a registered user and keep the preferences or data that you have previously provided;
2) analyzing how you use our services: cookies, web beacons and similar technology help us understand what visitors (including users) are doing on our services, or what pages or sections are most popular;
3) delivering advertising: cookies, web beacons and similar technology help us provide you with advertising that we believe is relevant to you or of interest to you, on the basis of your provided data; and/or
4) other related functions or purposes mentioned in Article 2 herein.
We or our authorized contractors may use cookies and similar technology to provide and personalize services, prevent fraud and fulfil other purposes mentioned above. Please note you can disable cookies in your browser settings, while some parts of our services may then not function properly.
5. Who May Access Your Personal Data
In addition to DeNesis, other parties may also access your personal data in the following situations, and you acknowledge that you have foreseen and agreed to the occurrence of such disclosure when you provide your personal data.
1) Other In-Game Users of Our Services
Other users may take part in the in-game activities in which you participate, access your displayed data, and read the messages you have posted in or through our services. You acknowledge and agree that any data you post to any in-game communication area is publicly viewable. We strongly recommend that all users avoid posting personal data (especially sensitive data) at any time on or through our services.
2) Competent Authorities
We may provide a certain portion of your personal data to judicial or administrative authorities as so requested, and/or disclose such data within a strictly limited scope of recipients when we reasonably think it is necessary to protect us, our users, and/or the public. In the meantime, we reserve the right to disclose your personal data in the cases where we, in our good faith, consider that it is necessary to identify, contact, or bring legal actions against you, if (a) you are violating any agreement between you and us, such as this Privacy Policy; and/or (b) you are infringing any third-parties' rights and/or interests (such as intellectual property rights); and/or (c) we believe that it is necessary to prevent fraud or other illegal activities.
3) Third-Party Contractors
We may work with certain third parties on or through our services to assist us to provide our services. We do not sell your personal data and only share non-personally identifiable on its own, aggregated, and public data with such third parties, and such third parties thereof are prevented from processing your personal data except for achieving the purpose of their cooperation with us.
You acknowledge and agree that when you use the third-party services involved in our services, such contractors may use cookies, web beacons, and/or certain tracking technologies to collect or receive data about you and might claim the data controller rights over your personal data, which shall be not be applied to this Privacy Policy but subject to their own privacy policies and security measures. Please refer directly to their own privacy policies on their official websites and learn more about their data collection and processing practices.
6. Data Retention
We will keep your data only for as long as your game account is active, or as needed to fulfil the purposes for which such data is collected and processed, or where the applicable laws regulate otherwise. Upon the expiration of such period or your request of data deletion, your personal data will be deleted, blocked, or anonymized, as provided by the applicable laws. The locations of servers for the game services include:
(1) Singapore;
In case you request to remove or delete your personal data, we will retain your data as long as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and/or enforce the agreements between you and us. Please note that the removal or deletion of any of your data may result in the termination of some of our applicable services.
You acknowledge and agree that your data will be processed on our game server which may not be located in your country/region of residence and can be accessed by our support team, engineers, and/or affiliates around the world. No matter where our servers are located, we will make great efforts to take the appropriate safeguards to guarantee your rights in accordance with this Privacy Policy and any applicable laws.
7. Your Rights
If you request in writing, we will provide you a copy of your personal data in an electronic format after passing our review process. You also have the following rights to correct or modify your data, object to how we use or share your data, restrict how we use or share your data, and make any other request as provided herein or regulated in the applicable regulations from authorities (including but not limited to the CCPA (California Consumer Privacy Act of 2018), the COPPA (Children’s Online Privacy Protection Act), the PIPEDA (Personal Information Protection and Electronic Documents Act), and the GDPR (General Data Protection Regulation)) through sending an email to the email address as agreed in Article 10. Upon receiving your request via email, we will promptly conduct a verification process including but not limited to instructing you to provide information to confirm that you are the user from whom we have collected information, subject to the specific instructions thereof.
1) Right to Know About Personal Information Collected, Disclosed, or Sold
You have the right to access your personal data that we hold about you, i.e. the right to require free of charge, (i) information whether your personal data is collected, used, disclosed, or sold, (ii) categories of your personal data which has been collected in the preceding 12 months, (iii) categories of sources from which your personal data is collected, (iv) business or commercial purpose for collecting or selling your personal data (if any), (v) disclosure of sale of your personal data (if any): i.e. the categories of your personal data which has been disclosed or sold (if any) to third-parties in the preceding 12 months, the categories of third parties to whom your personal data has been disclosed or sold (if any), statement regarding whether we have actual knowledge that we sell your personal data if you are under 16 years of age; and you have the right to require us to provide a duplicate of your personal data undergoing processing, subject to submitting a verifiable request in the form of email to the email address as agreed in Article 10. You can also exercise the right to access your personal data through Account Management on our websites. According to our reasonable and unilateral judgment, if your verifiable request affects or will affect the rights or freedom of other users or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs arising therefrom) or refuse to act on the request.
2) Right to Rectify (if applicable)
If we process your personal data, we shall endeavor to ensure by implementing suitable measures that your personal data is accurate and up-to-date for the purposes for which it was collected. If your personal data is inaccurate or incomplete, you have the right to obtain rectification of your inaccurate personal data without undue delay according to Article 16 of the GDPR (if applicable) and you can modify the information you provided via Account Management on our websites.
3) Right to Request Deletion of Personal Information
You have the right to obtain deletion of your personal data if the reason as stated in Article 2 of this Privacy Policy does not exist anymore, or if there is another legal ground for its deletion, subject to submitting a verifiable request via Account Management on our websites.
You acknowledge and agree that as a result of deleting your Account, you will lose access to our services, including DeNesis Account, subscriptions and game-related information linked to such account, and lose the possibility to access other services through DeNesis Account.
4) Right to Object
When our processing of your personal data is based on legitimate interests according to Article 2 of this Privacy Policy or any other applicable laws in your country/region of residence (including but not limited to Article 6(1)(f) of the GDPR), you have the right to object to our processing. If you object, we will no longer process your personal data unless there are compelling and prevailing legitimate grounds of processing as described in any applicable laws in your country/region of residence (including but not limited to Article 21 of the GDPR); in particular, if the data is necessary for the establishment, exercise or defense of legal claims. You also have the right to lodge a complaint at a supervisory authority.
5) Right to Restrict Processing
You have the right to restrict the processing of your personal data under the conditions set out in any applicable laws in your country/region of residence (including but not limited to Article 18 of the GDPR).
6) Right to Personal Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller under the conditions set out in Article 20 of the GDPR or any other applicable laws in your country/region of residence. DeNesis makes your personal data available through the privacy dashboard as described above.
7) Right to Opt-Out of the Sale of Personal Information (if applicable)
You have the right to opt-out of the sale of your personal data (if any) and require us to make a statement regarding whether or not we sell your personal data and provide an opt-out mechanism or link to it except as otherwise stipulated in the CCPA.
8) Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
You have the right not to receive discriminatory treatment by us for the privacy rights conferred by the CCPA, namely that we shall not offer a financial incentive or a price or service difference due to your exercise of any of your rights under the CCPA unless such difference is reasonably related to the value of your personal data. Notwithstanding the foregoing, we have the right to deny your request to know, request to delete, or request to opt-out for reasons permitted by the CCPA or those regulations thereof, and such denial shall not be considered discriminatory.
9) Right to Authorize an Agent to Make a Request on Your Behalf
You have the right to authorize an agent on your behalf to make a request to know, delete, or opt-out under the CCPA. When you use an authorized agent to submit any request provided above, we may require you to provide signed permission to authorize your agent to do so for the purpose of verifying your own identity, and the official permission by your agent to submit this request. In the case of failure to provide any of the requested materials, to protect the user’s information and data security, we are entitled to deny such request.
Notwithstanding the foregoing, if the applicable laws in your country/region of residence provide otherwise, the corresponding laws and regulations shall govern.
8. Securing Your Data
We have endeavored to take reasonable measures to prevent unauthorized or improper use of your personal data in our services, such as organizational control, technical protection and other measures. Unfortunately, transmission of information via the Internet is not completely secure. While we strive to protect your personal data, we remind you to be aware of the risks of hacking and other security threats on the Internet, and also urge you to take every possible precaution to protect your personal data when using our services, including but not limited to changing your passwords from time to time, not reflecting your real name or other personal data in registration, using a combination of letters and numbers when creating passwords, using a secure browser and/or taking other possible security measures. Please note that for security reasons, we store passwords in encrypted form.
Please be aware that advertisers or websites with links to and/or from our websites may collect personal data about you and this Privacy Policy does not apply to, and cannot control the activities of, those other advertisers or websites. We highly recommend that you read the privacy policy of such third-party websites which you may be directed to before providing any personal data.
9. Age Limits and Children Protection
You represent that you are an adult or older in your country/region of residence (or at another age in your jurisdiction where you are classified as a majority) when using our services. If you are a minor or under the legal age of majority ("Minor" or "Children"), please do not send us any data about yourself, including your name, address, telephone number, or email address.
Notwithstanding the foregoing, we recognize that we have a special obligation to protect children in regards to the collection and processing of personal data, and we do not and will not knowingly collect personal data from children without consent from their parents or guardians. We strongly urge parents and guardians to instruct their children never to disclose any personal data when using our services without the prior permission of their parents or guardians. If we learn that we have collected personal data about a child, we will delete such data as quickly as possible. If you believe that we might have any data from or about a child, please contact us at the email address as agreed in Article 10.
10. Contact and ComplaintsFor the purpose of establishing the personal data protection in a better and more efficient way, we, as the Data Controller, designate someone who is responsible for the oversight and implementation of our personal data protection strategy and ensures our collection and processing of personal data is compliance with necessary legal requirements stipulated in the applicable laws. If you have any questions about this Privacy Policy or have any requests for resolving issues with your personal data when using our services, please contact us as soon as possible by emailing us at [email protected]
DeNesis
Last Updated Date: March 1, 2023
Effective Date: March 1, 2023
DeNesis (“DeNesis”, “we”, “our”, or “us”) greatly recognizes and values the privacy of people (“you” or “user”) who visit our websites, use or access DeNesis Game (“our game” or “the game”), whether on mobile devices, PCs, our websites, or other approved platforms, and/or any of our provided services, including but not limited to customer support, marketing and advertising, and community services (if any) (collectively “our services”, or “DeNesis Services”).
The minimum age to create a DeNesis Account is 13 (“Account”). Insofar as certain countries/regions or platforms apply a higher age of consent for the collection of personal data, DeNesis requires parental or guardian consent before an Account is created and personal data associated with it is collected.
This Privacy Policy applies to any and all of our services and describes why and how we collect, and process your personal data which you provide or we collect in connection with our services, and the rights you have therein. By accessing or using our services, you acknowledge that you have read, understood and accepted all the terms and provisions as stated herein. In case you do not agree to any of the terms, some basic functions in our game may not be able to run normally, which may prevent you from using it.
DeNesis may periodically modify, adjust or revise the terms of this Privacy Policy and will announce to you the updated terms and obtain your consent (and/or the consent of your parent/guardian if applicable) again. You acknowledge and agree to check the updated terms regularly.
1. What Data We Collect and Process
Personal data means any data that may be used to identify an individual, such as email address, contact address, postal code, title, occupation, personal interests, and other data that you choose to submit.
1) Data We Collect and Process (either directly or through a third party)
(i) Account Registration Information: In the event that the login service through DeNesis Account into DeNesis Game is applicable and you are willing to choose DeNesis Account to log into DeNesis Game, we will collect DeNesis Account information, namely, username, email address, password, and verification code. We use the above information to create the game account for your usage of our services as you request, to store your game data and gameplay progress, to analyze and manage our services for system administration, and to provide great services in accordance with Article 2(2) and 2(8) in “Why We Collect and Process Your Personal Data” (“Article 2”) of this Privacy Policy on the legal basis of performing our contract with you to provide our services (“Service Provision”).
(ii)Date of Birth. We only receive this information if you voluntarily provide it on the legal basis that it is collected with your consent ("with consent"), and we use this information to send e-mail to express blessing.
(iii) Telephone Number or Email Address. We only receive such information if you voluntarily provide it to us for linking your account with your telephone number and/or email address, logging in to our services by your email or telephone number, receiving updates of our services, and receiving verification codes by email or SMS for password changing or other purposes in accordance with Article 2(1) and 2(7) on the legal basis that it is collected with your consent (“with consent”).
(iv) User Generated Content: Nickname, signature, and chat data (solely in the form of text and images). We use this information to deliver your messages to other users in the course of in-game social interactions and facilitate your communication with them in accordance with Article 2(6) and 2(8) on the legal basis of Service Provision.
(v) User Service Information: Any information you provide in communication with our support team, when you seek our technical and/or service support, and/or exercise any of your legal rights as the data subject. When receiving your request for support, we use such information to provide relevant support as you request improving our services in accordance with Article 2(2) and 2(8) on the legal basis of Service Provision. When receiving your request as a data subject, we use such information to verify the requestor's identity to ensure that he or she is the person legally entitled to make such request in accordance with Article 2(8) on the legal basis that it is necessary to perform our legitimate obligations as the data controller (“Obligation Performance”).
(vi) Survey Information: Content of survey responses. If you agree to participate in such surveys, we use such information to improve our services in accordance with Article 2(7) with consent.
(vii) Internet Protocol (“IP”) Address. We use this information to allow you to connect to our server in accordance with Article 2(1) on the legal basis of Service Provision.
(viii) Bugs, Errors, and Other Data About Crashes and Diagnosis Thereof (if any occasional system crash occurs in our game): Device information (name, model, memory size, and graphics card model), and in-game information (game version, user's UID, and exception stack). We use such information to perform identity verification for in-game security, identify and address bugs, and estimate and improve the functionality of our services in accordance with Article 2(3) and 2(4) on the legal basis that it is in our legitimate interest to ensure the security of our services, and to improve our services.
(ix) Advertising Information: Device ID, namely, IDFA (identifier for advertising, excluding the circumstance where you do not allow the App to track), and IDFV (identifier for vendor). If you click on a link that advertises our services, we store such information for providing the better services by tracking the success of our advertising and marketing programs in accordance with Article 2(5) and 2(9) on the legal basis that it is in our legitimate interests to monitor the success of our advertising and marketing programs.
In order to better provide you with a complete gaming experience, we may merge and update our collected personal data with data from third-party contractors in order to update your data, perform market analysis, and/or otherwise improve our services.
When you use or interact with third-party services that may be available on our services, such as third-party social media widgets, share buttons, and/or login mechanisms, this Privacy Policy does not and will not extend to such features, which shall be subject to the respective third-party privacy policies.
Unless obtaining your express and additional consent in advance and for specific circumstances, we will not collect personally identifiable information (PII) or sensitive personal information (SPI), such as real name, address, and/or fax number. You acknowledge and agree that if you elect to submit any personal data, such personal data would be subject to this Privacy Policy and you agree with all the terms therein. Please note that any personal data submitted in business transactions will not be subject to this Privacy Policy, including but not limited to: job applications, participation in events, and contract signings.
2) Data We Collect Only for System Functions
(i) Generated Open ID. We generate and use this information to store your game data (including level and progress) with your profile, and allow you to connect to our server in accordance with Article 2(1) on the legal basis of Service Provision.
(ii) IP Address. We use this information to allow you to connect to our server in accordance with Article 2(1) on the legal basis of Service Provision.
(iii) Game Data. We use this information to provide you with feedback and information about your gameplay and progress in accordance with Article 2(4) and 2(8) on the legal basis of Service Provision.
(iii) Game Data. We use this information to provide you with feedback and information about your gameplay and progress in accordance with Article 2(4) and 2(8) on the legal basis of Service Provision.
(iv) Device-Related Information: Device ID, device information (name, device type, MAC address, UUID, IMEI, CPU, graphics card model, OS version and language, screen DPI, device resolution, network type), registration time, and login time. We use such information to improve our services including the functionality thereof in accordance with Article 2(2) and 2(8) on the legal basis that it is in our legitimate interest to ensure service security, manage registrations and improve our services.
(v) Security-Related Information: For the PC version: application information, memory, executable module, system driver module, new thread, new load module, proxy, network, CPU, disk, and graphics card, account information, and device name, specific file types for specific directory, names of process windows, and suspicious process module name signature; for the iOS version: application information (module and signature), device information (model, system kernel version, root status of device); in accordance with Article 2(8) on the legal basis that it is in our legitimate interest to ensure the security of our services.
You know and understand that since there are multiple versions of the game, the above information is collected for the purpose of adapting, developing and updating for devices of different versions.
(vi) Malicious Content Information: Nickname, signature, and chat data (solely in the form of text and images). We collect the above information to avoid some words that may offend or distress others (which breaches the Terms of Service, e.g. pornographic content) via your signature, nickname, or chat data within our services in accordance with Article 2(8) on the legal basis that it is in our legitimate interest to ensure the security and a harmonious online environment within our services.
(vii)Connected Social Media Account Information (Third Party). Your social media account information (if you choose to log in to our services via your social media account(s) with the corresponding network(s)); in the case of Twitter, this refers to the username of your Twitter account; we use such information to create your account for using our services in accordance with your request, and to ensure that you may share in-game photos on the corresponding network(s) on the legal basis of Service Provision.
2. Why We Collect and Process Your Personal Data
You acknowledge and agree that we may collect and process your personal data to:
1) allow you to access or restrict your access to our services;
2) analyze and manage our services for system administration, user service, security, fraud-detection, checking the authenticity of an account owner, archival and/or backup purposes;
3) correct bugs or errors, improve our services and respond to customer desires and preferences, including language and location customization, personalized support and instructions, and other responses;
4) develop new services or products that user(s) request and improve the user experience;
5) deliver advertising that may be relevant to your interests (you can choose to turn this feature on or off in the device settings as stated hereunder);
6) communicate with other users and take action against violations;
7) personalize your experience, keep you up to date with the latest product announcements, provide software verification, upgrades and administration, notify special events, offer to participate in our surveys or activities, and provide other information pertaining to our services;
8) protect the integrity, safety, and security of our services, comply with legal obligations, and enforce compliance with the Terms of Service or other restrictions placed on your use of our services; and/or
9) track your process across our websites and applications to verify that you are not a bot and to optimize our services.
For any of the above purposes, you acknowledge and agree that we may analyze, profile, segment, merge, and/or update the collected data (regardless of an aggregated or individualized manner) for improving our service quality and user experience.
In specific cases, we may collect other personal data apart from the categories stated herein based on your consent. When this occurs, we will, upon requiring your additional consent, provide more information about any change to the way or purpose of our collection or processing which might be different from or not clarified in details in this Privacy Policy. You acknowledge and agree that if you agree to submit any personal data, such personal data would be subject to this Privacy Policy and you agree with all the terms therein. You may withdraw such consent at any time with no impact on the validity and lawfulness of collection or processing based on the consent made before its withdrawal. Please note that any personal data submitted in business transactions will not be subject to this Privacy Policy, including but not limited to job applications, participation in events, and contract signings.
3. Advertisements and Your Choices
For the purpose of providing personalized services, you acknowledge and agree that based on your consent we may collect and process the data to deliver, target, and improve our advertising and other marketing and promotional activities.
We may by ourselves, or have our authorized contractors, deliver advertisements, market research, or surveys by using your data. If you do not wish to receive any marketing or advertising information from us or any of our contractors, please do not provide your personal data.
Pertaining to the marketing or promotional communications, you may opt out of receiving such communications in accordance with the instructions therein without impact on the validity and lawfulness of data usage prior to such withdrawal. For example, you may opt out of the out-game notifications on mobile applications by checking the settings and turning off the "allow notifications" option.
Without your consent, we ensure that we will not use your data for marketing purposes, and after granting permission, you may also withdraw such consent at any time while without impact on the validity and lawfulness of data usage prior to such withdrawal. For the avoidance of doubt, if we know that you are a registered user under the age of 13 (or 14-16 if applicable), we will not target you with advertising.
4. Cookies or Similar Technology
In order to measure the effectiveness of our services, we may use cookies, which are small text files for added functionality or for tracking site usage. We may use cookies and/or authorize a third-party’s tracking-utility, from time to time, (a) to log your IP address in determining the path that users take on our sites and identifying returning users of our sites, (b) to collect the websites or sources that linked or referred you to our services, and/or (c) to collect technical data about the devices and software you use to access our services, the operating system of your devices, and other similar technical data. Notwithstanding the foregoing, we do not link your IP address to your personal data. If you do not wish to accept cookies or want to be notified of when they are placed, you may set your web browser to do so, if your browser permits.
We use the cookies, web beacons and similar technology to personalize your experiences on our services and for various other purposes, including:
1) remembering you: cookies, web beacons and similar technology help us identify you as a registered user and keep the preferences or data that you have previously provided;
2) analyzing how you use our services: cookies, web beacons and similar technology help us understand what visitors (including users) are doing on our services, or what pages or sections are most popular;
3) delivering advertising: cookies, web beacons and similar technology help us provide you with advertising that we believe is relevant to you or of interest to you, on the basis of your provided data; and/or
4) other related functions or purposes mentioned in Article 2 herein.
We or our authorized contractors may use cookies and similar technology to provide and personalize services, prevent fraud and fulfil other purposes mentioned above. Please note you can disable cookies in your browser settings, while some parts of our services may then not function properly.
5. Who May Access Your Personal Data
In addition to DeNesis, other parties may also access your personal data in the following situations, and you acknowledge that you have foreseen and agreed to the occurrence of such disclosure when you provide your personal data.
1) Other In-Game Users of Our Services
Other users may take part in the in-game activities in which you participate, access your displayed data, and read the messages you have posted in or through our services. You acknowledge and agree that any data you post to any in-game communication area is publicly viewable. We strongly recommend that all users avoid posting personal data (especially sensitive data) at any time on or through our services.
2) Competent Authorities
We may provide a certain portion of your personal data to judicial or administrative authorities as so requested, and/or disclose such data within a strictly limited scope of recipients when we reasonably think it is necessary to protect us, our users, and/or the public. In the meantime, we reserve the right to disclose your personal data in the cases where we, in our good faith, consider that it is necessary to identify, contact, or bring legal actions against you, if (a) you are violating any agreement between you and us, such as this Privacy Policy; and/or (b) you are infringing any third-parties' rights and/or interests (such as intellectual property rights); and/or (c) we believe that it is necessary to prevent fraud or other illegal activities.
3) Third-Party Contractors
We may work with certain third parties on or through our services to assist us to provide our services. We do not sell your personal data and only share non-personally identifiable on its own, aggregated, and public data with such third parties, and such third parties thereof are prevented from processing your personal data except for achieving the purpose of their cooperation with us.
You acknowledge and agree that when you use the third-party services involved in our services, such contractors may use cookies, web beacons, and/or certain tracking technologies to collect or receive data about you and might claim the data controller rights over your personal data, which shall be not be applied to this Privacy Policy but subject to their own privacy policies and security measures. Please refer directly to their own privacy policies on their official websites and learn more about their data collection and processing practices.
6. Data Retention
We will keep your data only for as long as your game account is active, or as needed to fulfil the purposes for which such data is collected and processed, or where the applicable laws regulate otherwise. Upon the expiration of such period or your request of data deletion, your personal data will be deleted, blocked, or anonymized, as provided by the applicable laws. The locations of servers for the game services include:
(1) Singapore;
In case you request to remove or delete your personal data, we will retain your data as long as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and/or enforce the agreements between you and us. Please note that the removal or deletion of any of your data may result in the termination of some of our applicable services.
You acknowledge and agree that your data will be processed on our game server which may not be located in your country/region of residence and can be accessed by our support team, engineers, and/or affiliates around the world. No matter where our servers are located, we will make great efforts to take the appropriate safeguards to guarantee your rights in accordance with this Privacy Policy and any applicable laws.
7. Your Rights
If you request in writing, we will provide you a copy of your personal data in an electronic format after passing our review process. You also have the following rights to correct or modify your data, object to how we use or share your data, restrict how we use or share your data, and make any other request as provided herein or regulated in the applicable regulations from authorities (including but not limited to the CCPA (California Consumer Privacy Act of 2018), the COPPA (Children’s Online Privacy Protection Act), the PIPEDA (Personal Information Protection and Electronic Documents Act), and the GDPR (General Data Protection Regulation)) through sending an email to the email address as agreed in Article 10. Upon receiving your request via email, we will promptly conduct a verification process including but not limited to instructing you to provide information to confirm that you are the user from whom we have collected information, subject to the specific instructions thereof.
1) Right to Know About Personal Information Collected, Disclosed, or Sold
You have the right to access your personal data that we hold about you, i.e. the right to require free of charge, (i) information whether your personal data is collected, used, disclosed, or sold, (ii) categories of your personal data which has been collected in the preceding 12 months, (iii) categories of sources from which your personal data is collected, (iv) business or commercial purpose for collecting or selling your personal data (if any), (v) disclosure of sale of your personal data (if any): i.e. the categories of your personal data which has been disclosed or sold (if any) to third-parties in the preceding 12 months, the categories of third parties to whom your personal data has been disclosed or sold (if any), statement regarding whether we have actual knowledge that we sell your personal data if you are under 16 years of age; and you have the right to require us to provide a duplicate of your personal data undergoing processing, subject to submitting a verifiable request in the form of email to the email address as agreed in Article 10. You can also exercise the right to access your personal data through Account Management on our websites. According to our reasonable and unilateral judgment, if your verifiable request affects or will affect the rights or freedom of other users or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs arising therefrom) or refuse to act on the request.
2) Right to Rectify (if applicable)
If we process your personal data, we shall endeavor to ensure by implementing suitable measures that your personal data is accurate and up-to-date for the purposes for which it was collected. If your personal data is inaccurate or incomplete, you have the right to obtain rectification of your inaccurate personal data without undue delay according to Article 16 of the GDPR (if applicable) and you can modify the information you provided via Account Management on our websites.
3) Right to Request Deletion of Personal Information
You have the right to obtain deletion of your personal data if the reason as stated in Article 2 of this Privacy Policy does not exist anymore, or if there is another legal ground for its deletion, subject to submitting a verifiable request via Account Management on our websites.
You acknowledge and agree that as a result of deleting your Account, you will lose access to our services, including DeNesis Account, subscriptions and game-related information linked to such account, and lose the possibility to access other services through DeNesis Account.
4) Right to Object
When our processing of your personal data is based on legitimate interests according to Article 2 of this Privacy Policy or any other applicable laws in your country/region of residence (including but not limited to Article 6(1)(f) of the GDPR), you have the right to object to our processing. If you object, we will no longer process your personal data unless there are compelling and prevailing legitimate grounds of processing as described in any applicable laws in your country/region of residence (including but not limited to Article 21 of the GDPR); in particular, if the data is necessary for the establishment, exercise or defense of legal claims. You also have the right to lodge a complaint at a supervisory authority.
5) Right to Restrict Processing
You have the right to restrict the processing of your personal data under the conditions set out in any applicable laws in your country/region of residence (including but not limited to Article 18 of the GDPR).
6) Right to Personal Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller under the conditions set out in Article 20 of the GDPR or any other applicable laws in your country/region of residence. DeNesis makes your personal data available through the privacy dashboard as described above.
7) Right to Opt-Out of the Sale of Personal Information (if applicable)
You have the right to opt-out of the sale of your personal data (if any) and require us to make a statement regarding whether or not we sell your personal data and provide an opt-out mechanism or link to it except as otherwise stipulated in the CCPA.
8) Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
You have the right not to receive discriminatory treatment by us for the privacy rights conferred by the CCPA, namely that we shall not offer a financial incentive or a price or service difference due to your exercise of any of your rights under the CCPA unless such difference is reasonably related to the value of your personal data. Notwithstanding the foregoing, we have the right to deny your request to know, request to delete, or request to opt-out for reasons permitted by the CCPA or those regulations thereof, and such denial shall not be considered discriminatory.
9) Right to Authorize an Agent to Make a Request on Your Behalf
You have the right to authorize an agent on your behalf to make a request to know, delete, or opt-out under the CCPA. When you use an authorized agent to submit any request provided above, we may require you to provide signed permission to authorize your agent to do so for the purpose of verifying your own identity, and the official permission by your agent to submit this request. In the case of failure to provide any of the requested materials, to protect the user’s information and data security, we are entitled to deny such request.
Notwithstanding the foregoing, if the applicable laws in your country/region of residence provide otherwise, the corresponding laws and regulations shall govern.
8. Securing Your Data
We have endeavored to take reasonable measures to prevent unauthorized or improper use of your personal data in our services, such as organizational control, technical protection and other measures. Unfortunately, transmission of information via the Internet is not completely secure. While we strive to protect your personal data, we remind you to be aware of the risks of hacking and other security threats on the Internet, and also urge you to take every possible precaution to protect your personal data when using our services, including but not limited to changing your passwords from time to time, not reflecting your real name or other personal data in registration, using a combination of letters and numbers when creating passwords, using a secure browser and/or taking other possible security measures. Please note that for security reasons, we store passwords in encrypted form.
Please be aware that advertisers or websites with links to and/or from our websites may collect personal data about you and this Privacy Policy does not apply to, and cannot control the activities of, those other advertisers or websites. We highly recommend that you read the privacy policy of such third-party websites which you may be directed to before providing any personal data.
9. Age Limits and Children Protection
You represent that you are an adult or older in your country/region of residence (or at another age in your jurisdiction where you are classified as a majority) when using our services. If you are a minor or under the legal age of majority ("Minor" or "Children"), please do not send us any data about yourself, including your name, address, telephone number, or email address.
Notwithstanding the foregoing, we recognize that we have a special obligation to protect children in regards to the collection and processing of personal data, and we do not and will not knowingly collect personal data from children without consent from their parents or guardians. We strongly urge parents and guardians to instruct their children never to disclose any personal data when using our services without the prior permission of their parents or guardians. If we learn that we have collected personal data about a child, we will delete such data as quickly as possible. If you believe that we might have any data from or about a child, please contact us at the email address as agreed in Article 10.
10. Contact and ComplaintsFor the purpose of establishing the personal data protection in a better and more efficient way, we, as the Data Controller, designate someone who is responsible for the oversight and implementation of our personal data protection strategy and ensures our collection and processing of personal data is compliance with necessary legal requirements stipulated in the applicable laws. If you have any questions about this Privacy Policy or have any requests for resolving issues with your personal data when using our services, please contact us as soon as possible by emailing us at [email protected]
DeNesis
Last Updated Date: March 1, 2023
Effective Date: March 1, 2023
Term Of Service
Effective Date: January 30, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY, INCLUDING OUR PRIVACY POLICY.
This Terms of Service ("Agreement") is a legally binding agreement between DeNesis, an independent game development studio operated by its creators and collaborators ("DeNesis", "we", "our", or "us"), and you ("you" or "User"). This Agreement governs your access to and use of our services ("DeNesis Services" or "Services"), including but not limited to DeNesis Game ("the Game"), our website, community features, customer support, and any other services provided by us or our authorized third parties.
YOUR PARTICULAR ATTENTION IS DRAWN TO THE LIMITATION OF LIABILITY CONTAINED IN SECTION 12 BELOW.
NOTE FOR PARENTS AND GUARDIANS: YOU SHOULD NEVER ALLOW CHILDREN IN YOUR CARE TO USE ANY OF THE SERVICES WHILE UNSUPERVISED. PLEASE ENSURE THAT YOUR CHILDREN DO NOT GIVE OUT PERSONAL INFORMATION, AND THAT THEY UNDERSTAND HOW TO USE THE SERVICES SAFELY.
IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION:BY ACCEPTING THIS AGREEMENT, YOU AGREE THAT ANY DISPUTE BETWEEN YOU AND DENESIS WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SEE SECTION 21 (DISPUTE RESOLUTION AND GOVERNING LAW).
"DeNesis Game" refers to any game that we have launched or will launch, or any of our games during the test process, and includes but is not limited to the software of DeNesis Game (such as the whole game software and any content, components, elements, or features involved therein, etc.), any patches, updates, upgrades to the application, any related content, documentation, add-ons, supplements, any game-related services made available to you by us under this Agreement, and/or any copies of the foregoing as well.
Please note the software of DeNesis Game may contain Cheat Detection features. "Cheat Detection" means functionality intended to identify Cheats. "Cheats" means programs, methods, processes, or other programs with software or hardware on any formats that may give users an unfair competitive advantage within DeNesis Game.
THE GAME MAY INCLUDE CHEAT DETECTION FUNCTIONALITY INTENDED TO IDENTIFY PROGRAMS, PROCESSES, OR BEHAVIORS THAT GIVE CERTAIN USERS AN UNFAIR COMPETITIVE ADVANTAGE ("CHEATS"). IF YOU REFUSE TO INSTALL OR YOU REMOVE/DISABLE CHEAT DETECTION (ALONE OR TOGETHER WITH THE GAME), THE LICENSE GRANTED UNDER THIS AGREEMENT WILL AUTOMATICALLY TERMINATE AND YOU MUST IMMEDIATELY STOP ACCESSING ANY OF DENESIS SERVICES.
Cheat Detection may collect or transmit technical information (for example: account identifier, device identifier, game client version, gameplay telemetry, and data about running processes or programs) as described in our Privacy Policy. For details (including retention periods and your rights), please consult the Privacy Policy. If Cheats are identified, we may take enforcement actions permitted by this Agreement (including account suspension or termination). Such data will be processed solely for security, anti-cheat, and enforcement purposes.
You acknowledge and agree that you are deemed to have read, understood, and accepted all the terms of this Agreement and bound by this Agreement once you download, install, copy, run any of our software (including but not limited to updates, upgrades, patches), register an Account, play our game, browse our website or, use any of our services in any other way.
We may update this Agreement from time to time. For material changes that adversely affect your rights, we will provide notice (for example, via email or in-game notification) and, where required by applicable law, obtain your consent. Continued use of the Services after posting updated terms will be deemed acceptance of non-material changes; if you do not agree to material changes, you may stop using the Services and terminate your Account in accordance with Section 16.
1. DeNesis Account
You acknowledge and agree that you may be required to register or have previously registered a DeNesis account ("Account") in order to use our services, provided that the login service through DeNesis Account into DeNesis Game is applicable and you are willing to choose DeNesis Account to log in to DeNesis Game. To create an Account, you will be required to register as a User and accept the DeNesis Account Terms of Service. If you do not accept those terms, you will not be able to create an Account. You may establish an Account, provided that you are a natural person and an adult in your country/region of residence (or at another age in your jurisdiction where you are classified as a majority) and you are not an individual specifically prohibited by us from using our services.
Third-party services: The app may use third-party services that each have their own terms and privacy policies, including but not limited to:
- Google Play Services;
- Google Analytics for Firebase;
- Firebase Crashlytics;
- Unity; and
- Facebook.
You are subject to those third-party terms when you use their services through the app.
You should be aware that there are certain things that DeNesis will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. You agree that in the course of using our services:
1) You will provide accurate, up-to-date, and complete information about you (“Personal Data”);
2) You will maintain and promptly update your Personal Data for keeping its accuracy and completeness;
3) You shall be prohibited from creating a username that has already been used by any other user;
4) You shall be prohibited from creating a username that is obscene, offensive, or might cause discomfort to any other user. We are entitled (but not obliged) to detect whether you are making the above information available, and filter out certain words and phrases which contain the above information based on our sole and reasonable judgment. Notwithstanding the foregoing, such detection and filter can never be comprehensive, and we reserve the right to suspend or terminate your Account and require its re-creation with a new acceptable username as well, provided that we consider your username as unsuitable for the harmonious in-game environment and/or is in violation of this Agreement;
5) You will endeavor not to create a username that reflects your Personal Data (especially your sensitive Personal Data, such as real name);
6) You shall be responsible for keeping your Account secure and confidential. Any behavior made in or through your Account shall be treated as your operation (whether authorized by you or not), and shall be attributable to you;
7) You shall not sell, transfer, or otherwise make your Account available to third parties. If we suspect unauthorized transfer or sale of an Account, we may suspend or terminate the Account and recover any damages caused. If you believe your Account was suspended or terminated in error, contact customer support for review and appeal;
8) We may suspend or terminate your use of the Services and/or Account if we reasonably believe that you have violated this Agreement or applicable law;
9) You are responsible for maintaining the confidentiality of your Account information, and if any third party accesses or uses your Account, you may not claim compensation from us. In the event of theft, unauthorized use, or any other security breach pertaining to your Account, you may immediately notify us and seek customer support.
10) If you decide to terminate your Account, please promptly contact our customer support, and we will deal with such request as soon as possible.
2. Rules of Use
1) You acknowledge and agree that your use of our services is also governed by the Privacy Policy, which constitutes a part of this Agreement and may be modified from time to time in our sole discretion.
2) Subject to your compliance with any applicable laws (including but not limited to regulations, rating system demands, and international treaties) and/or any agreements (including but not limited to this Agreement) between you and us, we hereunder grant you a personal, limited, revocable, non-exclusive, non-transferable and non-sub-licensable right and license to install and use one copy of the software of our game on devices you legally own or control solely for your own personal entertainment and non-commercial purpose.
3) You acknowledge and agree that you may not take or attempt to take any of the following actions with respect to our services, whether directly or indirectly, intentionally or negligently:
(i) Post, upload, transmit or otherwise disseminate information that is obscene, indecent, vulgar, pornographic, sexual, or otherwise offensive or objectionable;
(ii) Defame, libel, ridicule, mock, stalk, threaten, harass, intimidate, abuse anyone hatefully, racially, ethnically, or otherwise offensive or objectionable to a portion of the public;
(iii) Infringe any contractual rights, personal and property rights, intellectual property rights, and other rights and interests (including but not limited to the rights of privacy, publicity, or trade secret) of ours or any third party;
(iv) Develop, use, or distribute any software, script codes, plug-ins, programs, or applications that may cause an unfair competitive advantage;
(v) Exploit, distribute, or publicly inform any third party of any errors, miscues, or bugs in our game (if any), regardless of an intended advantage or not;(vi) Sell, lease, rent, license, sublicense, or otherwise use the whole or part of our services and the related contents therewith (such as information, elements, etc.) for any commercial purposes;
(vii) Copy, reproduce, adapt, reverse-engineer, decompile, disassemble, or otherwise create derivative works based on any of our services;
(viii) Use and/or attempt to use illegal or inappropriate methods that may interrupt the operation of or otherwise exploit any of our services without authorization, including but not limited to extracting source codes, hacking, cracking, distributing counterfeit software, complaining of false information, uploading or transmitting files that contain viruses, Trojan horses, worms, time bombs, corrupted files, or other unauthorized programs;
(ix) Use, export, re-export or otherwise act or omit in violation of any applicable laws; and/or
(x) Allow or assist any third party to do any of the above actions.
4) You further acknowledge and agree that you shall respect local customs or practices, obey any applicable laws when using our services, and immediately, unconditionally stop using our services when the applicable law so stipulates.
5) Except as expressly authorized under this Agreement, you may not copy our services in whole or part. You further acknowledge and agree: (a) to hold in the strictest confidence any and all of the codes and other technical elements of our services, (b) not to copy, reproduce, distribute, manufacture, reveal, report, publish, disclose, or otherwise transfer any of our nonpublic information, and (c) subject to any applicable laws, not to use our services except for your individual enjoyment purpose as stipulated herein.
6) Except as expressly authorized herein or our additional authorization, any use of our services in whole or part without our prior written consent is strictly prohibited. We expressly reserve the right to deny anyone’s access to our services at any time for any reason without prior notice. You further agree that we, without any liability, shall be entitled to suspend or terminate providing any of our services and/or change the provided contents of our services at any time for any reason without prior notice.
7) We reserve the right, but are not obligated, to pay attention to or be involved in disputes between you and any other users at any time. While we may choose to pay attention to and take action against inappropriate in-game behaviors, chat data, or links in or to our services, you are solely responsible for any interactions with any other users. You acknowledge and agree that there may be information accessible in or through our services, that may be inappropriate, in particular for children, or otherwise offensive to you about and/or in connection with age, race, religion, gender, etc., and in no case shall we be liable for any such inappropriate user behavior or information.
8) You acknowledge and agree that we shall not be liable for the behavior of any user or any third party, including but not limited to any third-party websites or services linked to or through our services.
3. User Contributions
1) Our services may contain various websites, forums, communities, networks, or other interactive features that allow you to post, submit, publish, display, or transmit any contents or materials in or through our services ("User Contributions"), including but not limited to any text, forum post, chat post, profile, widget, message, link, feedback, email, music, sound, graphics, picture, video, code, audio message, audiovisual or other materials appearing in or emanating to or from our services. We have no obligation to monitor such User Contributions, but we may do so and reserve the right, in our sole discretion, to monitor, filter, moderate, edit, and/or remove any and all of the User Contributions that are objectionable or inappropriate at any time without prior notice. We may also at any time terminate or suspend your access to any of the User Contributions for any reason and without prior notice.
2) User Contributions shall not be illegal, fraudulent, deceptive, obscene, threatening, defamatory, invasive of privacy, infringing intellectual property rights, injurious to third-parties, or otherwise inappropriate or objectionable, and shall not consist of or contain viruses or other kinds of any destructive script codes, plug-ins, programs, or software. You acknowledge and agree that you shall be fully and solely responsible for your own behavior and consequences thereof when using our services, including but not limited to any User Contributions posted by you. You also acknowledge and confirm that under no circumstance, shall we be liable for any User Contributions posted by you. You further confirm that any of the User Contributions are neither endorsed nor controlled by us.
3) You acknowledge and agree that when using our services, your User Contributions will not be private and we may disclose such User Contributions for any reason without prior notice.
4) You grant DeNesis a worldwide, non-exclusive, royalty-free license to host, store,reproduce, modify, display, and distribute your User Contributions solely for thepurpose of operating, maintaining, and improving the Services.
5) You represent and warrant that your User Contributions: (i) are accurate and not fraudulent or deceptive; (ii) do not violate any rights or interests (including but not limited to intellectual property rights) of us and/or any third party. You acknowledge and agree that User Contributions may be copied by other users of our services and be discussed within or outside of our services, and if you do not have the right to submit User Contributions for such use, it may subject you to liability. Please note that we take no responsibility and assume no liability for any content posted by you or any third-parties.
6) WE CANNOT GUARANTEE THAT YOU WILL NOT ENCOUNTER ANY CONTENT THAT YOU CONSIDER OFFENSIVE OR OTHERWISE INAPPROPRIATE OR DISCOMFORTING WHEN USING OUR SERVICES. NOTWITHSTANDING THE FOREGOING, YOU CONFIRM THE EXISTENCE OF SUCH CONTENT AND AGREE THAT WE ARE NOT OBLIGED TO REMOVE SUCH CONTENT AND SHALL ASSUME NO LIABILITY FOR ANY FAILURE TO REMOVE (OR DELAY IN REMOVING) SUCH CONTENT. YOU MAY, HOWEVER, MAKE COMPLAINTS REGARDING SUCH CONTENT BY ACCESSING OUR CUSTOMER SUPPORT.
4. Children
1) You acknowledge and agree that the FOLLOWING STATEMENT in this section would be modified at any time if any legal provisions on the protection of Minors in your country/region of residence undergo any changes.
2) You represent that you are an adult in your country/region of residence (or at another age in your jurisdiction where you are classified as a majority) when using our services. IF YOU ARE A MINOR OR UNDER THE LEGAL AGE OF MAJORITY ("MINOR" OR "CHILD"), YOU SHALL OBTAIN THE CONSENT OF YOUR PARENT/GUARDIAN TO AGREE TO THIS AGREEMENT.
3) Subject to the applicable laws in your country/region of residence, minors may utilize an Account established by their parents and/or guardians. In the event that you permit your child to use your Account, you hereby agree to this Agreement on behalf of yourself and your child, and you acknowledge and agree that you will be responsible for any use of our services by your child, whether such behavior is authorized by you or not.
5. Ownership and Intellectual Property Rights
1) We shall own all rights, titles, and interests (including but not limited to the ownership, intellectual property rights, neighboring rights, and other rights and interests) in and to our services under this Agreement. You acknowledge that your use of our services does not confer you any rights or interests, in any aspect or feature thereof, including but not limited to any in-game rewards, achievements, characters, levels, virtual currency (if any), virtual goods (if any), and any other contents (if any).
2) Our services (including trade secrets, database rights, copyright, patent, trademark, and other intellectual property rights and interests thereof) are copyrighted and protected by any applicable laws. To be specific, any materials which consist of our services (including but not limited to any websites, games, programs, tools, source codes, object codes, HTML, contents, files, patches, updates, modifications, derivative works, printed or electronic documentations, instructions, designs, accounts, passwords (if any), themes, concepts, stories, storylines, technology, architecture, logic, structure, organization, sequences, symbols, instructions, text, data, sounds, photographs, audio clips, audiovisual, video, artwork, graphics, logos, names, button icons, images of vehicles, accessories, virtual components, equipment, materials, selection and arrangement, titles, methods of operation, software, related documentation, and all of the other features contained in our services) are protected from unauthorized use by any applicable laws.
3) You agree that our services may not be modified, copied, distributed, framed, reproduced, republished, downloaded, extracted, displayed, posted, transmitted, sold, or otherwise exploited in any form or by any means, in whole or in part, without our express prior written permission. Any use of our copyrighted materials, including but not limited to creating derivative works, requires our express and prior written consent. Please note that any unauthorized reproduction or redistribution of our services shall be prohibited and will result in severe legal penalties.
4) We remain the sole owner of rights, titles, and interests (including intellectual property rights, neighboring rights, and other rights and interests) in and to our services. You acknowledge and agree that you may not have any rights or interests as a result of using our services, except explicitly granted to you hereunder.
6. User Content
By providing User Content (feedback, suggestions, ideas, or other materials) directly to DeNesis, you grant DeNesis a worldwide, non-exclusive, royalty-free, perpetual, sublicensable license to use, reproduce, modify, and otherwise exploit such User Content solely in connection with the development, operation, promotion, or improvement of the Services. If you prefer to limit use of your feedback, do not submit it or contact us first.
7. In-Game Currency and Goods
1) You acknowledge that virtual currency and virtual goods in our services shall never be redeemed for real money or any item with monetary value. According to this Agreement, you acknowledge and agree that both virtual currency and virtual goods are licensed, but not sold to you in our services, and we hold and retain all the rights, titles, and interests in and to the virtual goods and virtual currency in our services.
2) All the virtual currency and virtual goods used in our services shall not be exchangeable or transferable, except as otherwise stipulated in the applicable laws in your country/region of residence. Except within the Game, you may not transfer, sell, gift, exchange, trade, lease, sublicense, rent, or otherwise use virtual currency and/or virtual goods as stated in this Agreement. Any such use will result in termination of your account with our reserved rights to continue claiming for compensation.
3) We reserve the right to modify, manage, control, or eliminate virtual currency and/or virtual goods in our sole discretion. You acknowledge and agree that we may engage in actions that may impact the perceived value of virtual currency and/or virtual goods at any time, except as otherwise required by the applicable laws.
8. Protection of Personal Information
Any collection and processing of your Personal Data shall be subject to the applicable laws in your country/region of residence, and we will spare no effort to protect the Personal Data you provide when using our services. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. For details about the collection, processing, and other use of your Personal Data, please refer to our Privacy Policy.
9. Inappropriate User Behaviors
1) You acknowledge and agree that you should be accountable for your own behavior when using our services, and we encourage you to play our game in a healthy and civilized manner.
2) You acknowledge and agree that we strictly prohibit you from taking any improper or objectionable behavior in and/or through our game, claiming as our employees whether to us or any third party in any way, disseminating false information, spreading vulgar information, establishing illegal websites, spamming advertisements or any information or materials involving drugs, from attacking, threatening or insulting a portion or all of our users, and from disseminating plug-ins, Trojan horse programs, or any other kind of viruses as well.
3) You acknowledge and agree that you are prohibited from engaging in, directly or indirectly:
(i) Vulgar expressions, coarse language, abusive behavior, or verbal harassment, either towards us or other users of our services;
(ii) Using cheating programs or other malicious game programs when using our services;
(iii) Disseminating information and/or materials that violate popular customs, religious beliefs, habits, or social morality of a portion or group of the public;
(iv) Disclosing, furnishing, disseminating, or otherwise making any of our or the other users’ non-public information available to any third party;
(v) Any other inappropriate behaviors or making any other inappropriate comments that may damage our reputation (including that of our services).
4) We reserve the right, but are not obligated, to pay attention to or be involved in disputes between users. According to specific circumstances, we may in our sole discretion take measures, including but not limited to, sending a warning, blocking communications, suspending, off-lining, banning, or terminating your Account temporarily or permanently, blocking login, and deleting game files. We reserve and maintain the final rights to interpret and take actions according to relevant circumstances of your Inappropriate behaviors. If your rights are violated by any other users, we will assist you in providing the necessary materials to defend your rights.
5) If you violate this agreement, and/or your behavior is unilaterally determined by us to be an abuse and/or inconformity to our game spirit, or to be inappropriate or objectionable to a portion or group of the public in another way, we reserve the right to block your Account, suspend and/or terminate your access to our services, and/or immediately terminate this Agreement without prior notice.
10. Indemnification
You agree to defend, indemnify, and hold harmless DeNesis, and our team members, contributors, contractors, and collaborators from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable attorney fees) arising from or in connection with:
1) Your access to or use of our services;
2) Your breach or alleged breach of any terms (especially the conditions, obligations, representations, or warranties) hereunder;
3) Any materials, User Contributions, User Content or other information you provide or provided on your behalf;
4) Your violation of any applicable laws or any third-party’s rights and/or interests; and/or
5) Your other illegal or inappropriate behavior.
11. Injunctive Relief
Without prejudice to any other rights or remedies that we may have, you acknowledge and agree that in the event of any alleged or actual breach of this Agreement, we shall, without proof of special damage, be entitled to an injunction or other equitable remedies in addition to any damages or remedies.
12. Limitation of Liability
1) You agree to use our services at your own risk. You acknowledge and agree that we provide DeNesis Game and the other services on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by the applicable laws, DeNesis and/or its team members, contributors, contractors, and collaborators disclaim all warranties of any kind, including but not limited to any warranties of merchantability, being error-free, non-infringement, or fitness for a particular purpose, regardless of being express or implied, regardless of in the aspect of tort, contract or otherwise, and regardless of whether we have been advised of the possibility of bearing such liabilities.
2) WE HEREBY DISCLAIM ALL WARRANTIES, CONDITIONS, COMMON LAW DUTIES AND REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN. We make no warranties about the accuracy or completeness of our services. Also, we assume no liability or responsibility for: (i) any errors, mistakes, or inaccuracies in our services; (ii) personal injury, property damages, lost profits, loss of data or any indirect, special, incidental, exemplary, consequential, or punitive damages arising from your use of our services; (iii) any interruption, suspension or termination of our services; (iv) any bugs, viruses, or similar links transmitted by any third party in or through our services; (v) any programs intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any of your Personal Data; and/or (vi) any damages arising from or in connection with unexpected circumstances or otherwise beyond our reasonable control.
3) In no event shall we be liable to you or any third party for any indirect, incidental, punitive, special, exemplary, or consequential damages (including without limitation, loss of business, revenue, profits, use, data, or other economic advantage), whether such damages arise from any breach of contract or in tort, even if we have been advised of the likelihood of the occurrence of such damages.
4) We have no control over any third-party websites to which you may have access, including websites that are linked to our websites. Therefore, we are not responsible for the contents or functionalities of any other websites, and we disclaim any liability for any aspects of such third-party websites via your direct access or through our websites or software functionality. Your use of such third-party websites shall be subject to their own and respective service terms and privacy policies.
5) Our maximum aggregate liability for direct damages arising out of or in connection with this Agreement shall not exceed the total fees (if any) you paid to DeNesis during the three (3) months immediately preceding the claim. If you have paid no fees, our liability shall be limited to the minimum amount permitted by applicable law. These limitations and exclusions regarding damages shall apply even if any remedy provided by us fails to provide adequate compensation.
13. Limitation on Claims
To the maximum extent permitted by the applicable laws, any claim arising from or in connection with this Agreement and/or our services, shall be filed within one year from when the cause for such claim accrues or you have become aware of such cause (whichever is earlier). If such claim is not filed within that time, then the claim is permanently barred.
14. Non-Waiver
No failure of or delay in our exercise of any right, power or privilege hereunder shall be deemed as a waiver of it, nor shall any single or partial exercise of any such right, power, or privilege preclude any other or further exercise of it or the exercise of any other right, power, or privilege.
15. Notice
1) To the maximum extent permitted by the applicable laws, we may send you notices about our services (including but not limited to various rules, notifications, prompts, or other information) through one or more of the following, including but not limited to in-game notifications, in-game announcements, official channels, website tips, text messages, emails, or other contact information you provide to us.
2) Once any notice is dispatched or sent in any way listed above, it shall be deemed to have been served to you and have a binding effect on you. If you do not agree to it, please inform us in writing within 15 days upon the receipt of such notice; otherwise, it shall be deemed that you have accepted and agreed thereto.
16. Termination
1) Subject to applicable law, this Agreement will terminate automatically without prior notice if you fail to comply with any term or condition of this Agreement or any agreements or policies referred to herein. You may also terminate this Agreement by deleting our game from all devices on which you have installed and immediately stop any of your use of our services. Upon termination, you shall no longer exercise any of the rights granted to you and you shall destroy all copies of our game in your possession.
2) Notwithstanding the termination and/or expiration of this Agreement, your obligations accumulated prior to such termination and/or expiration, and our rights (including the granted rights if any) as provided hereunder shall continue to remain in effect and survive such termination and/or expiration.
17. Severability
If any provision of this Agreement is held to be null and void, or unenforceable, for any reason whatsoever, such provision shall be divisible and deleted from this Agreement and any other provisions of this Agreement may not be affected and remain in effect.
18. No Assignment
Without our express and prior consent in writing, you may not assign, transfer, charge, or sub-contract any and all of your rights or obligations under this Agreement, in any way. Otherwise, we may, in our sole discretion, terminate providing you with any of our services without prior notice. If the above restrictions on your exercise of rights and/or performance of obligations are not enforceable under the applicable laws in your country/region of residence, this Agreement will be binding on you and any of your recipient. Notwithstanding the foregoing, we shall be entitled to, at any time, assign, transfer, charge, or sub-contract all or any of our rights or obligations under this Agreement.
19. General
1) This Agreement contains the entire contract of the parties regarding the subject matter of this Agreement and supersedes any prior written or oral agreements (if any) between you and DeNesis.
2) References to “include,” “includes,” and “including” shall be construed so as to mean “include without limitation”, “includes without limitation”, and “including without limitation”, respectively.
3) "Affiliate" means any person or entity that collaborates with DeNesis in providing the Services (for example, contractors, licensors, or platform partners), where applicable.
4) In addition to any other limitations which may be set forth herein, we shall not be responsible for any delay in and/or failure of performance resulting from causes beyond our reasonable control, including acts by governmental authorities and acts of God.
5) We expressly reserve the right, at any time for any reason, without prior notice and without any form of compensation, to suspend or deny anyone using or accessing our services, to cease providing any services, and/or to change, and modify any portion of our services.
6) You agree that you are entering into this Agreement on a completely voluntary basis and you expect no compensation other than what is expressly granted under this Agreement.
7) In case of any inconsistency between this Agreement and the applicable laws in your country/region of residence, such laws shall prevail and govern.
20. Contact and Complaints
If you have any questions about this Agreement or have any requests for resolving issues arising from or in connection with this Agreement, please contact us in the first instance through email at [email protected]
21. Dispute Resolution and Governing Law
21.1 This Agreement shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law principles.
21.2 Venue: Any dispute, claim, or controversy arising out of or relating to this Agreement or the Services shall be resolved exclusively in the competent courts located in the Republic of Indonesia, unless otherwise required by applicable law.
21.3 No Class Actions: You agree that any claims must be brought in your individual capacity only and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
21.4 If a court determines that any part of this section is unenforceable, the remainder will remain in effect to the fullest extent permitted by law.
DeNesis
Effective Date: January 30, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY, INCLUDING OUR PRIVACY POLICY.
This Terms of Service ("Agreement") is a legally binding agreement between DeNesis, an independent game development studio operated by its creators and collaborators ("DeNesis", "we", "our", or "us"), and you ("you" or "User"). This Agreement governs your access to and use of our services ("DeNesis Services" or "Services"), including but not limited to DeNesis Game ("the Game"), our website, community features, customer support, and any other services provided by us or our authorized third parties.
YOUR PARTICULAR ATTENTION IS DRAWN TO THE LIMITATION OF LIABILITY CONTAINED IN SECTION 12 BELOW.
NOTE FOR PARENTS AND GUARDIANS: YOU SHOULD NEVER ALLOW CHILDREN IN YOUR CARE TO USE ANY OF THE SERVICES WHILE UNSUPERVISED. PLEASE ENSURE THAT YOUR CHILDREN DO NOT GIVE OUT PERSONAL INFORMATION, AND THAT THEY UNDERSTAND HOW TO USE THE SERVICES SAFELY.
IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION:BY ACCEPTING THIS AGREEMENT, YOU AGREE THAT ANY DISPUTE BETWEEN YOU AND DENESIS WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SEE SECTION 21 (DISPUTE RESOLUTION AND GOVERNING LAW).
"DeNesis Game" refers to any game that we have launched or will launch, or any of our games during the test process, and includes but is not limited to the software of DeNesis Game (such as the whole game software and any content, components, elements, or features involved therein, etc.), any patches, updates, upgrades to the application, any related content, documentation, add-ons, supplements, any game-related services made available to you by us under this Agreement, and/or any copies of the foregoing as well.
Please note the software of DeNesis Game may contain Cheat Detection features. "Cheat Detection" means functionality intended to identify Cheats. "Cheats" means programs, methods, processes, or other programs with software or hardware on any formats that may give users an unfair competitive advantage within DeNesis Game.
THE GAME MAY INCLUDE CHEAT DETECTION FUNCTIONALITY INTENDED TO IDENTIFY PROGRAMS, PROCESSES, OR BEHAVIORS THAT GIVE CERTAIN USERS AN UNFAIR COMPETITIVE ADVANTAGE ("CHEATS"). IF YOU REFUSE TO INSTALL OR YOU REMOVE/DISABLE CHEAT DETECTION (ALONE OR TOGETHER WITH THE GAME), THE LICENSE GRANTED UNDER THIS AGREEMENT WILL AUTOMATICALLY TERMINATE AND YOU MUST IMMEDIATELY STOP ACCESSING ANY OF DENESIS SERVICES.
Cheat Detection may collect or transmit technical information (for example: account identifier, device identifier, game client version, gameplay telemetry, and data about running processes or programs) as described in our Privacy Policy. For details (including retention periods and your rights), please consult the Privacy Policy. If Cheats are identified, we may take enforcement actions permitted by this Agreement (including account suspension or termination). Such data will be processed solely for security, anti-cheat, and enforcement purposes.
You acknowledge and agree that you are deemed to have read, understood, and accepted all the terms of this Agreement and bound by this Agreement once you download, install, copy, run any of our software (including but not limited to updates, upgrades, patches), register an Account, play our game, browse our website or, use any of our services in any other way.
We may update this Agreement from time to time. For material changes that adversely affect your rights, we will provide notice (for example, via email or in-game notification) and, where required by applicable law, obtain your consent. Continued use of the Services after posting updated terms will be deemed acceptance of non-material changes; if you do not agree to material changes, you may stop using the Services and terminate your Account in accordance with Section 16.
1. DeNesis Account
You acknowledge and agree that you may be required to register or have previously registered a DeNesis account ("Account") in order to use our services, provided that the login service through DeNesis Account into DeNesis Game is applicable and you are willing to choose DeNesis Account to log in to DeNesis Game. To create an Account, you will be required to register as a User and accept the DeNesis Account Terms of Service. If you do not accept those terms, you will not be able to create an Account. You may establish an Account, provided that you are a natural person and an adult in your country/region of residence (or at another age in your jurisdiction where you are classified as a majority) and you are not an individual specifically prohibited by us from using our services.
Third-party services: The app may use third-party services that each have their own terms and privacy policies, including but not limited to:
- Google Play Services;
- Google Analytics for Firebase;
- Firebase Crashlytics;
- Unity; and
- Facebook.
You are subject to those third-party terms when you use their services through the app.
You should be aware that there are certain things that DeNesis will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. You agree that in the course of using our services:
1) You will provide accurate, up-to-date, and complete information about you (“Personal Data”);
2) You will maintain and promptly update your Personal Data for keeping its accuracy and completeness;
3) You shall be prohibited from creating a username that has already been used by any other user;
4) You shall be prohibited from creating a username that is obscene, offensive, or might cause discomfort to any other user. We are entitled (but not obliged) to detect whether you are making the above information available, and filter out certain words and phrases which contain the above information based on our sole and reasonable judgment. Notwithstanding the foregoing, such detection and filter can never be comprehensive, and we reserve the right to suspend or terminate your Account and require its re-creation with a new acceptable username as well, provided that we consider your username as unsuitable for the harmonious in-game environment and/or is in violation of this Agreement;
5) You will endeavor not to create a username that reflects your Personal Data (especially your sensitive Personal Data, such as real name);
6) You shall be responsible for keeping your Account secure and confidential. Any behavior made in or through your Account shall be treated as your operation (whether authorized by you or not), and shall be attributable to you;
7) You shall not sell, transfer, or otherwise make your Account available to third parties. If we suspect unauthorized transfer or sale of an Account, we may suspend or terminate the Account and recover any damages caused. If you believe your Account was suspended or terminated in error, contact customer support for review and appeal;
8) We may suspend or terminate your use of the Services and/or Account if we reasonably believe that you have violated this Agreement or applicable law;
9) You are responsible for maintaining the confidentiality of your Account information, and if any third party accesses or uses your Account, you may not claim compensation from us. In the event of theft, unauthorized use, or any other security breach pertaining to your Account, you may immediately notify us and seek customer support.
10) If you decide to terminate your Account, please promptly contact our customer support, and we will deal with such request as soon as possible.
2. Rules of Use
1) You acknowledge and agree that your use of our services is also governed by the Privacy Policy, which constitutes a part of this Agreement and may be modified from time to time in our sole discretion.
2) Subject to your compliance with any applicable laws (including but not limited to regulations, rating system demands, and international treaties) and/or any agreements (including but not limited to this Agreement) between you and us, we hereunder grant you a personal, limited, revocable, non-exclusive, non-transferable and non-sub-licensable right and license to install and use one copy of the software of our game on devices you legally own or control solely for your own personal entertainment and non-commercial purpose.
3) You acknowledge and agree that you may not take or attempt to take any of the following actions with respect to our services, whether directly or indirectly, intentionally or negligently:
(i) Post, upload, transmit or otherwise disseminate information that is obscene, indecent, vulgar, pornographic, sexual, or otherwise offensive or objectionable;
(ii) Defame, libel, ridicule, mock, stalk, threaten, harass, intimidate, abuse anyone hatefully, racially, ethnically, or otherwise offensive or objectionable to a portion of the public;
(iii) Infringe any contractual rights, personal and property rights, intellectual property rights, and other rights and interests (including but not limited to the rights of privacy, publicity, or trade secret) of ours or any third party;
(iv) Develop, use, or distribute any software, script codes, plug-ins, programs, or applications that may cause an unfair competitive advantage;
(v) Exploit, distribute, or publicly inform any third party of any errors, miscues, or bugs in our game (if any), regardless of an intended advantage or not;(vi) Sell, lease, rent, license, sublicense, or otherwise use the whole or part of our services and the related contents therewith (such as information, elements, etc.) for any commercial purposes;
(vii) Copy, reproduce, adapt, reverse-engineer, decompile, disassemble, or otherwise create derivative works based on any of our services;
(viii) Use and/or attempt to use illegal or inappropriate methods that may interrupt the operation of or otherwise exploit any of our services without authorization, including but not limited to extracting source codes, hacking, cracking, distributing counterfeit software, complaining of false information, uploading or transmitting files that contain viruses, Trojan horses, worms, time bombs, corrupted files, or other unauthorized programs;
(ix) Use, export, re-export or otherwise act or omit in violation of any applicable laws; and/or
(x) Allow or assist any third party to do any of the above actions.
4) You further acknowledge and agree that you shall respect local customs or practices, obey any applicable laws when using our services, and immediately, unconditionally stop using our services when the applicable law so stipulates.
5) Except as expressly authorized under this Agreement, you may not copy our services in whole or part. You further acknowledge and agree: (a) to hold in the strictest confidence any and all of the codes and other technical elements of our services, (b) not to copy, reproduce, distribute, manufacture, reveal, report, publish, disclose, or otherwise transfer any of our nonpublic information, and (c) subject to any applicable laws, not to use our services except for your individual enjoyment purpose as stipulated herein.
6) Except as expressly authorized herein or our additional authorization, any use of our services in whole or part without our prior written consent is strictly prohibited. We expressly reserve the right to deny anyone’s access to our services at any time for any reason without prior notice. You further agree that we, without any liability, shall be entitled to suspend or terminate providing any of our services and/or change the provided contents of our services at any time for any reason without prior notice.
7) We reserve the right, but are not obligated, to pay attention to or be involved in disputes between you and any other users at any time. While we may choose to pay attention to and take action against inappropriate in-game behaviors, chat data, or links in or to our services, you are solely responsible for any interactions with any other users. You acknowledge and agree that there may be information accessible in or through our services, that may be inappropriate, in particular for children, or otherwise offensive to you about and/or in connection with age, race, religion, gender, etc., and in no case shall we be liable for any such inappropriate user behavior or information.
8) You acknowledge and agree that we shall not be liable for the behavior of any user or any third party, including but not limited to any third-party websites or services linked to or through our services.
3. User Contributions
1) Our services may contain various websites, forums, communities, networks, or other interactive features that allow you to post, submit, publish, display, or transmit any contents or materials in or through our services ("User Contributions"), including but not limited to any text, forum post, chat post, profile, widget, message, link, feedback, email, music, sound, graphics, picture, video, code, audio message, audiovisual or other materials appearing in or emanating to or from our services. We have no obligation to monitor such User Contributions, but we may do so and reserve the right, in our sole discretion, to monitor, filter, moderate, edit, and/or remove any and all of the User Contributions that are objectionable or inappropriate at any time without prior notice. We may also at any time terminate or suspend your access to any of the User Contributions for any reason and without prior notice.
2) User Contributions shall not be illegal, fraudulent, deceptive, obscene, threatening, defamatory, invasive of privacy, infringing intellectual property rights, injurious to third-parties, or otherwise inappropriate or objectionable, and shall not consist of or contain viruses or other kinds of any destructive script codes, plug-ins, programs, or software. You acknowledge and agree that you shall be fully and solely responsible for your own behavior and consequences thereof when using our services, including but not limited to any User Contributions posted by you. You also acknowledge and confirm that under no circumstance, shall we be liable for any User Contributions posted by you. You further confirm that any of the User Contributions are neither endorsed nor controlled by us.
3) You acknowledge and agree that when using our services, your User Contributions will not be private and we may disclose such User Contributions for any reason without prior notice.
4) You grant DeNesis a worldwide, non-exclusive, royalty-free license to host, store,reproduce, modify, display, and distribute your User Contributions solely for thepurpose of operating, maintaining, and improving the Services.
5) You represent and warrant that your User Contributions: (i) are accurate and not fraudulent or deceptive; (ii) do not violate any rights or interests (including but not limited to intellectual property rights) of us and/or any third party. You acknowledge and agree that User Contributions may be copied by other users of our services and be discussed within or outside of our services, and if you do not have the right to submit User Contributions for such use, it may subject you to liability. Please note that we take no responsibility and assume no liability for any content posted by you or any third-parties.
6) WE CANNOT GUARANTEE THAT YOU WILL NOT ENCOUNTER ANY CONTENT THAT YOU CONSIDER OFFENSIVE OR OTHERWISE INAPPROPRIATE OR DISCOMFORTING WHEN USING OUR SERVICES. NOTWITHSTANDING THE FOREGOING, YOU CONFIRM THE EXISTENCE OF SUCH CONTENT AND AGREE THAT WE ARE NOT OBLIGED TO REMOVE SUCH CONTENT AND SHALL ASSUME NO LIABILITY FOR ANY FAILURE TO REMOVE (OR DELAY IN REMOVING) SUCH CONTENT. YOU MAY, HOWEVER, MAKE COMPLAINTS REGARDING SUCH CONTENT BY ACCESSING OUR CUSTOMER SUPPORT.
4. Children
1) You acknowledge and agree that the FOLLOWING STATEMENT in this section would be modified at any time if any legal provisions on the protection of Minors in your country/region of residence undergo any changes.
2) You represent that you are an adult in your country/region of residence (or at another age in your jurisdiction where you are classified as a majority) when using our services. IF YOU ARE A MINOR OR UNDER THE LEGAL AGE OF MAJORITY ("MINOR" OR "CHILD"), YOU SHALL OBTAIN THE CONSENT OF YOUR PARENT/GUARDIAN TO AGREE TO THIS AGREEMENT.
3) Subject to the applicable laws in your country/region of residence, minors may utilize an Account established by their parents and/or guardians. In the event that you permit your child to use your Account, you hereby agree to this Agreement on behalf of yourself and your child, and you acknowledge and agree that you will be responsible for any use of our services by your child, whether such behavior is authorized by you or not.
5. Ownership and Intellectual Property Rights
1) We shall own all rights, titles, and interests (including but not limited to the ownership, intellectual property rights, neighboring rights, and other rights and interests) in and to our services under this Agreement. You acknowledge that your use of our services does not confer you any rights or interests, in any aspect or feature thereof, including but not limited to any in-game rewards, achievements, characters, levels, virtual currency (if any), virtual goods (if any), and any other contents (if any).
2) Our services (including trade secrets, database rights, copyright, patent, trademark, and other intellectual property rights and interests thereof) are copyrighted and protected by any applicable laws. To be specific, any materials which consist of our services (including but not limited to any websites, games, programs, tools, source codes, object codes, HTML, contents, files, patches, updates, modifications, derivative works, printed or electronic documentations, instructions, designs, accounts, passwords (if any), themes, concepts, stories, storylines, technology, architecture, logic, structure, organization, sequences, symbols, instructions, text, data, sounds, photographs, audio clips, audiovisual, video, artwork, graphics, logos, names, button icons, images of vehicles, accessories, virtual components, equipment, materials, selection and arrangement, titles, methods of operation, software, related documentation, and all of the other features contained in our services) are protected from unauthorized use by any applicable laws.
3) You agree that our services may not be modified, copied, distributed, framed, reproduced, republished, downloaded, extracted, displayed, posted, transmitted, sold, or otherwise exploited in any form or by any means, in whole or in part, without our express prior written permission. Any use of our copyrighted materials, including but not limited to creating derivative works, requires our express and prior written consent. Please note that any unauthorized reproduction or redistribution of our services shall be prohibited and will result in severe legal penalties.
4) We remain the sole owner of rights, titles, and interests (including intellectual property rights, neighboring rights, and other rights and interests) in and to our services. You acknowledge and agree that you may not have any rights or interests as a result of using our services, except explicitly granted to you hereunder.
6. User Content
By providing User Content (feedback, suggestions, ideas, or other materials) directly to DeNesis, you grant DeNesis a worldwide, non-exclusive, royalty-free, perpetual, sublicensable license to use, reproduce, modify, and otherwise exploit such User Content solely in connection with the development, operation, promotion, or improvement of the Services. If you prefer to limit use of your feedback, do not submit it or contact us first.
7. In-Game Currency and Goods
1) You acknowledge that virtual currency and virtual goods in our services shall never be redeemed for real money or any item with monetary value. According to this Agreement, you acknowledge and agree that both virtual currency and virtual goods are licensed, but not sold to you in our services, and we hold and retain all the rights, titles, and interests in and to the virtual goods and virtual currency in our services.
2) All the virtual currency and virtual goods used in our services shall not be exchangeable or transferable, except as otherwise stipulated in the applicable laws in your country/region of residence. Except within the Game, you may not transfer, sell, gift, exchange, trade, lease, sublicense, rent, or otherwise use virtual currency and/or virtual goods as stated in this Agreement. Any such use will result in termination of your account with our reserved rights to continue claiming for compensation.
3) We reserve the right to modify, manage, control, or eliminate virtual currency and/or virtual goods in our sole discretion. You acknowledge and agree that we may engage in actions that may impact the perceived value of virtual currency and/or virtual goods at any time, except as otherwise required by the applicable laws.
8. Protection of Personal Information
Any collection and processing of your Personal Data shall be subject to the applicable laws in your country/region of residence, and we will spare no effort to protect the Personal Data you provide when using our services. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. For details about the collection, processing, and other use of your Personal Data, please refer to our Privacy Policy.
9. Inappropriate User Behaviors
1) You acknowledge and agree that you should be accountable for your own behavior when using our services, and we encourage you to play our game in a healthy and civilized manner.
2) You acknowledge and agree that we strictly prohibit you from taking any improper or objectionable behavior in and/or through our game, claiming as our employees whether to us or any third party in any way, disseminating false information, spreading vulgar information, establishing illegal websites, spamming advertisements or any information or materials involving drugs, from attacking, threatening or insulting a portion or all of our users, and from disseminating plug-ins, Trojan horse programs, or any other kind of viruses as well.
3) You acknowledge and agree that you are prohibited from engaging in, directly or indirectly:
(i) Vulgar expressions, coarse language, abusive behavior, or verbal harassment, either towards us or other users of our services;
(ii) Using cheating programs or other malicious game programs when using our services;
(iii) Disseminating information and/or materials that violate popular customs, religious beliefs, habits, or social morality of a portion or group of the public;
(iv) Disclosing, furnishing, disseminating, or otherwise making any of our or the other users’ non-public information available to any third party;
(v) Any other inappropriate behaviors or making any other inappropriate comments that may damage our reputation (including that of our services).
4) We reserve the right, but are not obligated, to pay attention to or be involved in disputes between users. According to specific circumstances, we may in our sole discretion take measures, including but not limited to, sending a warning, blocking communications, suspending, off-lining, banning, or terminating your Account temporarily or permanently, blocking login, and deleting game files. We reserve and maintain the final rights to interpret and take actions according to relevant circumstances of your Inappropriate behaviors. If your rights are violated by any other users, we will assist you in providing the necessary materials to defend your rights.
5) If you violate this agreement, and/or your behavior is unilaterally determined by us to be an abuse and/or inconformity to our game spirit, or to be inappropriate or objectionable to a portion or group of the public in another way, we reserve the right to block your Account, suspend and/or terminate your access to our services, and/or immediately terminate this Agreement without prior notice.
10. Indemnification
You agree to defend, indemnify, and hold harmless DeNesis, and our team members, contributors, contractors, and collaborators from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable attorney fees) arising from or in connection with:
1) Your access to or use of our services;
2) Your breach or alleged breach of any terms (especially the conditions, obligations, representations, or warranties) hereunder;
3) Any materials, User Contributions, User Content or other information you provide or provided on your behalf;
4) Your violation of any applicable laws or any third-party’s rights and/or interests; and/or
5) Your other illegal or inappropriate behavior.
11. Injunctive Relief
Without prejudice to any other rights or remedies that we may have, you acknowledge and agree that in the event of any alleged or actual breach of this Agreement, we shall, without proof of special damage, be entitled to an injunction or other equitable remedies in addition to any damages or remedies.
12. Limitation of Liability
1) You agree to use our services at your own risk. You acknowledge and agree that we provide DeNesis Game and the other services on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by the applicable laws, DeNesis and/or its team members, contributors, contractors, and collaborators disclaim all warranties of any kind, including but not limited to any warranties of merchantability, being error-free, non-infringement, or fitness for a particular purpose, regardless of being express or implied, regardless of in the aspect of tort, contract or otherwise, and regardless of whether we have been advised of the possibility of bearing such liabilities.
2) WE HEREBY DISCLAIM ALL WARRANTIES, CONDITIONS, COMMON LAW DUTIES AND REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN. We make no warranties about the accuracy or completeness of our services. Also, we assume no liability or responsibility for: (i) any errors, mistakes, or inaccuracies in our services; (ii) personal injury, property damages, lost profits, loss of data or any indirect, special, incidental, exemplary, consequential, or punitive damages arising from your use of our services; (iii) any interruption, suspension or termination of our services; (iv) any bugs, viruses, or similar links transmitted by any third party in or through our services; (v) any programs intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any of your Personal Data; and/or (vi) any damages arising from or in connection with unexpected circumstances or otherwise beyond our reasonable control.
3) In no event shall we be liable to you or any third party for any indirect, incidental, punitive, special, exemplary, or consequential damages (including without limitation, loss of business, revenue, profits, use, data, or other economic advantage), whether such damages arise from any breach of contract or in tort, even if we have been advised of the likelihood of the occurrence of such damages.
4) We have no control over any third-party websites to which you may have access, including websites that are linked to our websites. Therefore, we are not responsible for the contents or functionalities of any other websites, and we disclaim any liability for any aspects of such third-party websites via your direct access or through our websites or software functionality. Your use of such third-party websites shall be subject to their own and respective service terms and privacy policies.
5) Our maximum aggregate liability for direct damages arising out of or in connection with this Agreement shall not exceed the total fees (if any) you paid to DeNesis during the three (3) months immediately preceding the claim. If you have paid no fees, our liability shall be limited to the minimum amount permitted by applicable law. These limitations and exclusions regarding damages shall apply even if any remedy provided by us fails to provide adequate compensation.
13. Limitation on Claims
To the maximum extent permitted by the applicable laws, any claim arising from or in connection with this Agreement and/or our services, shall be filed within one year from when the cause for such claim accrues or you have become aware of such cause (whichever is earlier). If such claim is not filed within that time, then the claim is permanently barred.
14. Non-Waiver
No failure of or delay in our exercise of any right, power or privilege hereunder shall be deemed as a waiver of it, nor shall any single or partial exercise of any such right, power, or privilege preclude any other or further exercise of it or the exercise of any other right, power, or privilege.
15. Notice
1) To the maximum extent permitted by the applicable laws, we may send you notices about our services (including but not limited to various rules, notifications, prompts, or other information) through one or more of the following, including but not limited to in-game notifications, in-game announcements, official channels, website tips, text messages, emails, or other contact information you provide to us.
2) Once any notice is dispatched or sent in any way listed above, it shall be deemed to have been served to you and have a binding effect on you. If you do not agree to it, please inform us in writing within 15 days upon the receipt of such notice; otherwise, it shall be deemed that you have accepted and agreed thereto.
16. Termination
1) Subject to applicable law, this Agreement will terminate automatically without prior notice if you fail to comply with any term or condition of this Agreement or any agreements or policies referred to herein. You may also terminate this Agreement by deleting our game from all devices on which you have installed and immediately stop any of your use of our services. Upon termination, you shall no longer exercise any of the rights granted to you and you shall destroy all copies of our game in your possession.
2) Notwithstanding the termination and/or expiration of this Agreement, your obligations accumulated prior to such termination and/or expiration, and our rights (including the granted rights if any) as provided hereunder shall continue to remain in effect and survive such termination and/or expiration.
17. Severability
If any provision of this Agreement is held to be null and void, or unenforceable, for any reason whatsoever, such provision shall be divisible and deleted from this Agreement and any other provisions of this Agreement may not be affected and remain in effect.
18. No Assignment
Without our express and prior consent in writing, you may not assign, transfer, charge, or sub-contract any and all of your rights or obligations under this Agreement, in any way. Otherwise, we may, in our sole discretion, terminate providing you with any of our services without prior notice. If the above restrictions on your exercise of rights and/or performance of obligations are not enforceable under the applicable laws in your country/region of residence, this Agreement will be binding on you and any of your recipient. Notwithstanding the foregoing, we shall be entitled to, at any time, assign, transfer, charge, or sub-contract all or any of our rights or obligations under this Agreement.
19. General
1) This Agreement contains the entire contract of the parties regarding the subject matter of this Agreement and supersedes any prior written or oral agreements (if any) between you and DeNesis.
2) References to “include,” “includes,” and “including” shall be construed so as to mean “include without limitation”, “includes without limitation”, and “including without limitation”, respectively.
3) "Affiliate" means any person or entity that collaborates with DeNesis in providing the Services (for example, contractors, licensors, or platform partners), where applicable.
4) In addition to any other limitations which may be set forth herein, we shall not be responsible for any delay in and/or failure of performance resulting from causes beyond our reasonable control, including acts by governmental authorities and acts of God.
5) We expressly reserve the right, at any time for any reason, without prior notice and without any form of compensation, to suspend or deny anyone using or accessing our services, to cease providing any services, and/or to change, and modify any portion of our services.
6) You agree that you are entering into this Agreement on a completely voluntary basis and you expect no compensation other than what is expressly granted under this Agreement.
7) In case of any inconsistency between this Agreement and the applicable laws in your country/region of residence, such laws shall prevail and govern.
20. Contact and Complaints
If you have any questions about this Agreement or have any requests for resolving issues arising from or in connection with this Agreement, please contact us in the first instance through email at [email protected]
21. Dispute Resolution and Governing Law
21.1 This Agreement shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law principles.
21.2 Venue: Any dispute, claim, or controversy arising out of or relating to this Agreement or the Services shall be resolved exclusively in the competent courts located in the Republic of Indonesia, unless otherwise required by applicable law.
21.3 No Class Actions: You agree that any claims must be brought in your individual capacity only and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
21.4 If a court determines that any part of this section is unenforceable, the remainder will remain in effect to the fullest extent permitted by law.
DeNesis
Effective Date: January 30, 2026
